Category Archives: listening

Customer Service: Where Do You Want The Water?

Customer Service

Water will rise no higher than its source! That is an axiom that requires no additional explanation. The question might be, “Where do you want the water?” My expectation of service and someone else’s expectation are quite different. It’s a sliding scale loaded with traps and snares. I normally like to traditionally take the high […]

Trick or Treat? Pulling Off The Mask!

Dr. Dale Henry Blog Holloween

Take off the mask and buy your own candy! Well, it’s that time of the year where everyone dresses up and goes through a magic transformation. It’s evaluation time! Oh, I know it’s also trick-or-treat month, but they both have so much in common. Wonderful things have happened to me during the month of October. […]

Whatchatake? Getting Something For Something

Whatchatake? If you are a frequent eBay or Craigslist user, then you are accustom to the “Whatchatake?” OK, let me back up… I am a southerner, and part of our unique culture is that we love to take several words and jam them together into a bigger, more useful word. “Whatchatake?” is a southern word […]

Blog Feature Coming Soon!

We will soon be publishing multiple blog posts about our speaking engagements Dr. Dale’s thoughts on various topics. Check back soon!

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