Customer Service: Where Do You Want The Water?

Customer Service

Water will rise no higher than its source! That is an axiom that requires no additional explanation. The question might be, “Where do you want the water?” My expectation of service and someone else’s expectation are quite different. It’s a sliding scale loaded with traps and snares. I normally like to traditionally take the high […]

Sustainable Leadership

Sustainable Leadership

Ok, I know I can’t possibly be the only person on the planet who gets confused when it comes to throwing trash away in the new recycle-friendly trash cans. Going green and keeping an eye toward sustainability has always been of great interest to me. I’m from the south, and we recycle everything (more accurately […]

Move Over, Wheaties™! Culture is the New “Breakfast of Champions”!

Dr Dale Henry Culture

If you watch people long enough, you will either be inspired or confused or both. Let’s face it, sometimes what makes us tick defies explanation. I have three grandsons, and I wanted to recreate for them memories that made me smile when I was a boy. So, I decided to build them a tree house. […]

Simple Life

Dr. Dale Simple Life

The stuff we remember—the stuff that makes a life well lived—is the simple things… Earlier today I was sitting in the Nashville airport after an HCA Conference presentation. A guy in the bar near me was playing an old Tom T. Hall song, “Old Dogs, Children and Watermelon Wine.” It is a song I’m quite […]

Trick or Treat? Pulling Off The Mask!

Dr. Dale Henry Blog Holloween

Take off the mask and buy your own candy! Well, it’s that time of the year where everyone dresses up and goes through a magic transformation. It’s evaluation time! Oh, I know it’s also trick-or-treat month, but they both have so much in common. Wonderful things have happened to me during the month of October. […]

Whatchatake? Getting Something For Something

Whatchatake? If you are a frequent eBay or Craigslist user, then you are accustom to the “Whatchatake?” OK, let me back up… I am a southerner, and part of our unique culture is that we love to take several words and jam them together into a bigger, more useful word. “Whatchatake?” is a southern word […]

Blog Feature Coming Soon!

We will soon be publishing multiple blog posts about our speaking engagements Dr. Dale’s thoughts on various topics. Check back soon!