Well, it’s road trip time. Every month or so, my wife and I love to do a road trip. So we load up our 24 foot Mercedes Sprinter, and off we go. Last week, while driving through Arkansas, we hit one humdinger of a thunder storm, and, of course, it had to be at night. […]
Category Archives: customer service
This is the second installation of things that people say to their customers that sticks in my craw. Every now and then I get surprised. I’m not talking about getting a present from that great aunt who died ten years ago. I’m talking about stuff that happens that you weren’t quite expecting it. They fall […]
communication, customer service, empowerment, sales
Nothing Wrong with Getting Older—It’s a Perspective Thing
There is something rewarding about getting older. You can surprise people! First, you can surprise them with stuff they don’t know. For example, I checked into a hotel for a presentation the following day. My typical first question upon checking in is, “Where is my organization meeting?” I looked at the clerk and began to […]
Water will rise no higher than its source! That is an axiom that requires no additional explanation. The question might be, “Where do you want the water?” My expectation of service and someone else’s expectation are quite different. It’s a sliding scale loaded with traps and snares. I normally like to traditionally take the high […]
Take off the mask and buy your own candy! Well, it’s that time of the year where everyone dresses up and goes through a magic transformation. It’s evaluation time! Oh, I know it’s also trick-or-treat month, but they both have so much in common. Wonderful things have happened to me during the month of October. […]
customer service, humor, listening, negotiation, sales, upselling
Whatchatake? Getting Something For Something
Whatchatake? If you are a frequent eBay or Craigslist user, then you are accustom to the “Whatchatake?” OK, let me back up… I am a southerner, and part of our unique culture is that we love to take several words and jam them together into a bigger, more useful word. “Whatchatake?” is a southern word […]
change, communication, customer service, DRIVE, Edutainment, effective supervision, empowerment, ethics, honesty, hospitality, humor, leadership, listening, organizational culture, positivity, responsibility, stress, teamwork, The Five Rs, The Seven Cs
Blog Feature Coming Soon!
We will soon be publishing multiple blog posts about our speaking engagements Dr. Dale’s thoughts on various topics. Check back soon!