Monthly Archives: August 2018

culture, customer service, empowerment, honesty

The Duh Syndrome: Differentiating Us Hillbillies

Posted on by yourbest
The Duh Syndrome
27
Aug

This is the second installation of things that people say to their customers that sticks in my craw. Every now and then I get surprised. I’m not talking about getting a present from that great aunt who died ten years ago. I’m talking about stuff that happens that you weren’t quite expecting it. They fall […]

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communication, customer service, empowerment, sales

Nothing Wrong with Getting Older—It’s a Perspective Thing

Posted on by yourbest
Nothing Wrong with Getting Old
13
Aug

There is something rewarding about getting older. You can surprise people! First, you can surprise them with stuff they don’t know. For example, I checked into a hotel for a presentation the following day. My typical first question upon checking in is, “Where is my organization meeting?” I looked at the clerk and began to […]

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