Monthly Archives: March 2018

Personal and Professional Development: Two Things That Never Change!

Professional Development Dr. Dale Henry

Sitting at the phone charging counter at Houston Hobby Airport, I was talking to my oldest granddaughter Kayleigh Peyton (Yes, I love football.  How’d you know?) when a young man sitting next to me asked, “Was that your daughter?” I smiled and said, “No, that was my oldest granddaughter; I have six.”  He replied, “Congratulations!” […]

Waiting For Your Ship To Come In? Send A Few Out

Dr. Dale Henry Waiting For Ship

If you are waiting for your ship to come in, then you might want to send a few out… Otis Redding said it best, “Sittin’ on the dock of the bay, wastin’ time!” Nothing, I repeat nothing, ever happens until you take action. So, why are people so stubborn when it comes to the action […]

Customer Service: Where Do You Want The Water?

Customer Service

Water will rise no higher than its source! That is an axiom that requires no additional explanation. The question might be, “Where do you want the water?” My expectation of service and someone else’s expectation are quite different. It’s a sliding scale loaded with traps and snares. I normally like to traditionally take the high […]

Sustainable Leadership

Sustainable Leadership

Ok, I know I can’t possibly be the only person on the planet who gets confused when it comes to throwing trash away in the new recycle-friendly trash cans. Going green and keeping an eye toward sustainability has always been of great interest to me. I’m from the south, and we recycle everything (more accurately […]

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