Networking, Processing, Matrixing, Communicating, and Teaming your way through excellence in Customer Service

How do we become better team members? How do we become more valuable to our organization? How do we remove ourselves from the box? How do we build high esteem? During this program, Dr. Dale Henry will lead you through the maze of obstacles that constantly slow our journey to becoming the best that we can be. It all depends upon attitude. It’s the single most driving force in the universe for getting where we want to go. Everyone wants to be a valuable commodity and the "Hootie-Hoo" Attitude will supply you with the necessary tools to break down our own self-imposed obstacles revealing the value within us all.

Course Description

This course is designed to help the participant to more effectively team, communicate, counsel, and serve the customer’s needs in times of limited resources.

Prioritizing and transforming individuals into team members.

Recognizing change and adjusting to its effects.

Individualizing our communication processes.

Zinging the customer with brilliance.

Energizing our work style and becoming service minded.

Objectives of the Course

Upon the completion of the course, students will achieve the following objectives:

Establish a more user-friendly work style.

Develop an understanding of team motivators.

Demonstrate the ability to lead instead of manage resources.

Establish service as a foundation for team building.

Understand the importance of where we fit in the organization.